Rental Questions
Q&A regarding renting equipments
1. What types of post-op equipment do you offer for rent?
We offer top-of-the-line, heavy-duty, and the latest equipment to support your recovery journey. Our rental options include:
- Face-down bed: Designed for optimal comfort and support during extended recovery periods.
- Face-down chair: Adjustable and ergonomic, perfect for maintaining proper posture.
- Portable face-down support: Lightweight and easy to transport, ideal for mobility while staying in recovery position.
- 2-way mirror: Allows you to see your surroundings while remaining in the face-down position.
Our equipment is carefully maintained to ensure cleanliness and reliability for all customers.
Please contact us for a full list of available equipment and personalized solution for your recovery.
2. How do I know which equipment is right for my recovery?
Give us a call (519-702-6797) today to discuss which equipment is best suited for your comfort during facedown recovery. We offer a wide range of sizes, settings, and solutions personalized to meet the unique needs of each individual based on their body shape, height, and weight. Let us help you find the perfect fit for a smooth and stress-free recovery experience!
3. How long can I rent equipment for?
Our rental periods are flexible and can be customized to suit your needs. Typically, rentals range from 7 days, 10 days, 14 days to several weeks, depending on your recovery process. You can always extend the rental period if needed by contacting us in advance.
4. How clean and sanitized is the equipment?
Hygiene is our top priority. All equipment is thoroughly cleaned, disinfected with hospital grade sanitizer in between rentals to meet the highest standards. We understand that post-operative equipment is personal, so we take every precaution to ensure it is safe and clean for the next user.
5. Do you deliver the equipment?
Yes, we offer free delivery services within London, Ontario.
For other location within Southwestern Ontario and cities such as St. Thomas, Windsor, Sarnia, Strathroy, Port Stanley, Lambton, Grand Bend, Lucan, Stratford, Brantford, Cambridge, Guelph, Woodstock, Tillsonburg, etc. Please contact us to discuss delivery options and availability.
6. Can I pick up the equipment myself?
Yes, if you prefer, you can arrange to pick up the equipment from our location. Please contact us to schedule a convenient time for pick-up.
(Pick-Up Policy)
To ensure a secure and seamless rental process, the following requirements apply when picking up equipment:
Patient Identification: A valid government-issued photo ID is required to confirm the identity of the renter and ensure proper documentation.
Credit Card and CVV: A valid credit card number and CVV must be provided to place a temporary security hold for potential loss or damage during the rental period. This ensures the safe return of the equipment in its original condition.
7. What happens if the equipment gets damaged while I’m using it?
We understand that normal wear and tear can occur, but you are responsible for any significant damage or loss of equipment. If something happens, please notify us immediately, and we will assess the situation. Additional charges may apply for repairs or replacement.
8. What if I no longer need the equipment before the rental period ends?
If your recovery progresses faster than expected, you can return the equipment early. We may offer a refund for the unused portion of the rental period unless otherwise stated in our rental agreement.
9. Do I need a deposit for the rental?
In some cases, we may require a $100 deposit. This is typically necessary if there are young children, pets, or other factors that could potentially cause damage to our equipment. This deposit helps ensure our equipment remains in excellent condition for all customers.
10. How can I extend my rental period?
If you need the equipment for longer than initially planned, simply contact us before the end of your rental term, and we’ll do our best to accommodate your extension based on availability.
11. Is the equipment easy to set up and use?
Yes, most of our equipment is designed for ease of use and can be set up with minimal effort. We provide instructions for each item, and if needed, we can help with assembly during delivery to ensure everything is working properly.
12. How do I make a reservation for rental equipment?
You can reserve your equipment by contacting us directly via phone, email, or book and pick your preferred delivery date through our website. It’s best to book as early as possible to ensure availability for your specific recovery dates.
13. What are the payment options?
We accept major credit cards, debit cards, and bank transfers. Payment is required at the time of booking, and any additional charges (such as for an extended rental period) will be billed accordingly. For payment and fees detail, please check our Terms of Service or call us today at 519-702-6797.