FAQ
Post-Op Equipment: Frequently Asked Questions
1. What types of post-op equipment do you offer for rent?
We offer a range of post-operative recovery equipment, including:
- Recliner chairs and recovery beds
- Mobility aids like walkers, crutches, and canes
- Support pillows and cushions
- Facedown recovery chairs (especially useful for retina detachment recovery)
- Shower chairs and commodes
- Cold therapy machines and compression devices
Please contact us for a full list of available equipment.
2. How do I know which equipment is right for my recovery?
Your doctor or surgeon will typically provide recommendations on the type of equipment needed for your recovery. We are also happy to consult with you based on your medical procedure and needs to suggest the most appropriate items.
3. How long can I rent equipment for?
Our rental periods are flexible and can be customized to suit your needs. Typically, rentals range from 7 days to several weeks, depending on your recovery process. You can always extend the rental period if needed by contacting us in advance.
4. How clean and sanitized is the equipment?
Hygiene is our top priority. All equipment is thoroughly cleaned, disinfected, and sanitized between rentals to meet the highest standards. We understand that post-operative equipment is personal, so we take every precaution to ensure it is safe and clean for the next user.
5. Do you deliver the equipment?
Yes, we offer free delivery services within London, Ontario.
6. Can I pick up the equipment myself?
Yes, if you prefer, you can arrange to pick up the equipment from our location. Please contact us to schedule a convenient time for pick-up.
7. What happens if the equipment gets damaged while I’m using it?
We understand that normal wear and tear can occur, but you are responsible for any significant damage or loss of equipment. If something happens, please notify us immediately, and we will assess the situation. Additional charges may apply for repairs or replacement.
8. What if I no longer need the equipment before the rental period ends?
If your recovery progresses faster than expected, you can return the equipment early. However, please note that we may not offer a refund for the unused portion of the rental period unless otherwise stated in our rental agreement.
9. Do I need a deposit for the rental?
We may require a 100CAD refundable security deposit, which will be returned to you once the equipment is returned in good condition.
10. How can I extend my rental period?
If you need the equipment for longer than initially planned, simply contact us before the end of your rental term, and we’ll do our best to accommodate your extension based on availability.
11. Is the equipment easy to set up and use?
Yes, most of our equipment is designed for ease of use and can be set up with minimal effort. We provide instructions for each item, and if needed, we can help with assembly during delivery to ensure everything is working properly.
12. How do I make a reservation for rental equipment?
You can reserve your equipment by contacting us directly via phone, email, or through our website. It’s best to book as early as possible to ensure availability for your specific recovery dates.
13. Do you offer refunds for unused equipment?
Refunds are available for cancellations made within a specific time frame prior to delivery. Once the equipment has been delivered and used, refunds are generally not provided unless the equipment is defective.
14. What are the payment options?
We accept major credit cards, debit cards, and bank transfers. Payment is required at the time of booking, and any additional charges (such as for an extended rental period) will be billed accordingly.
1. What types of post-op equipment do you offer for rent?
We offer a range of post-operative recovery equipment, including:
- Recliner chairs and recovery beds
- Mobility aids like walkers, crutches, and canes
- Support pillows and cushions
- Facedown recovery chairs (especially useful for retina detachment recovery)
- Shower chairs and commodes
- Cold therapy machines and compression devices
Please contact us for a full list of available equipment.
2. How do I know which equipment is right for my recovery?
Your doctor or surgeon will typically provide recommendations on the type of equipment needed for your recovery. We are also happy to consult with you based on your medical procedure and needs to suggest the most appropriate items.
3. How long can I rent equipment for?
Our rental periods are flexible and can be customized to suit your needs. Typically, rentals range from 7 days to several weeks, depending on your recovery process. You can always extend the rental period if needed by contacting us in advance.
4. How clean and sanitized is the equipment?
Hygiene is our top priority. All equipment is thoroughly cleaned, disinfected, and sanitized between rentals to meet the highest standards. We understand that post-operative equipment is personal, so we take every precaution to ensure it is safe and clean for the next user.
5. Do you deliver the equipment?
Yes, we offer free delivery services within London, Ontario.
For other location within Southwest Ontario such as St. Thomas, Windsor, Sarnia, Strathroy, Port Stanley, Lambton, Grand Bend area, etc. Please contact us to discuss delivery options and availability.
6. Can I pick up the equipment myself?
Yes, if you prefer, you can arrange to pick up the equipment from our location. Please contact us to schedule a convenient time for pick-up.
7. What happens if the equipment gets damaged while I’m using it?
We understand that normal wear and tear can occur, but you are responsible for any significant damage or loss of equipment. If something happens, please notify us immediately, and we will assess the situation. Additional charges may apply for repairs or replacement.
8. What if I no longer need the equipment before the rental period ends?
If your recovery progresses faster than expected, you can return the equipment early. However, please note that we may not offer a refund for the unused portion of the rental period unless otherwise stated in our rental agreement.
9. Do I need a deposit for the rental?
We may require a 100CAD refundable security deposit, which will be returned to you once the equipment is returned in good condition.
10. How can I extend my rental period?
If you need the equipment for longer than initially planned, simply contact us before the end of your rental term, and we’ll do our best to accommodate your extension based on availability.
11. Is the equipment easy to set up and use?
Yes, most of our equipment is designed for ease of use and can be set up with minimal effort. We provide instructions for each item, and if needed, we can help with assembly during delivery to ensure everything is working properly.
12. How do I make a reservation for rental equipment?
You can reserve your equipment by contacting us directly via phone, email, or through our website. It’s best to book as early as possible to ensure availability for your specific recovery dates.
13. Do you offer refunds for unused equipment?
Refunds are available for cancellations made within a specific time frame prior to delivery. Once the equipment has been delivered and used, refunds are generally not provided unless the equipment is defective.
14. What are the payment options?
We accept major credit cards, debit cards, and bank transfers. Payment is required at the time of booking, and any additional charges (such as for an extended rental period) will be billed accordingly.